Service Without Silos: Modernising Segregation of Duties
Segregation of Duty Without Silos
How automation enables compliant, high-velocity teams in regulated environments
In Australia’s regulated sectors, the phrase Segregation of Duties (SoD) is a cornerstone of compliance. For CIOs and CTOs, upholding standards like ISO 27001, PCI DSS often leads to a default solution: organisational silos. We create separate teams for development, platform operations, and QA, citing SoD as the reason.
The intention is sound, but the outcome is frequently a drag on performance. This traditional model introduces friction through endless ticket handoffs, context switching, and delays. For lean organisations or leaders championing agile, “two-pizza teams,” building an entire org chart just to tick a compliance box is inefficient and costly.